If in your transactions list you see that the status of your crypto top-up is ‘Failed’, it means that the transaction was unsuccessful and your funds weren’t deposited.
Here are some of the reasons that can cause it:
Incorrect address
Missing memo or tag
Insufficient network fees
Blockchain congestion
Top up did not meet the minimum requirements
To solve this issue, check for unsupported tokens, verify deposit addresses, resolve payment issues, or contact customer support if you can’t resolve the issue by yourself.